Annoyed with Tegiwa


I will not be using tegiwa again they are rubbish poor service . Still waiting for a refund and not got parts .
 
Bigskank said:
I will not be using tegiwa again they are rubbish poor service . Still waiting for a refund and not got parts .
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We PM'd you Friday asking where the address you supplied in the PayPal payment is in relation to where you actually live. We have not had a reply as of yet, we cannot sort this without cooperation.

I have just PM'd you again.
 
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Tegiwa Imports said:
Puggie,

We have had problems In the past with products, most of what you have outlined Puggie has been addressed. For example the manifold will have been from the first batch nearly three years ago. Two holes had to be drilled out to 11mm. The past 400 manifolds have not had this issue.

The washers splitting? Not heard that one before, we have personally installed 1000's of these and never come across that. The bolts you talk of going rusty. Yes (but only BLACk) around 2 years ago we 'blackodized' mild steel bolts as we were unaware of coatings available to blacken stainless. It was at least 18 months ago this issue will have occurred. ALL are now stainless including black bolts. We can send you a sample if you would like to verify this.

The silicone intake pipe, I was not aware of this issue. We have sold 100's of these. You possibly received a faulty product.

The fast line shifters are now zinc plated and then finished in black nickel. The coating is more resistant and a more consistent finish. We have another revision to do In the next batch.

Our exhaust gaskets especially our donut gaskets are cast from Honda molds. Apart from Honda you really won't find a better gasket. The are PTFE impregnated to ensure an even better seal.

Thanks
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Funny as I did a search about the pipe when I found the problem and I only found one reference to tegiwas silicone intake on the net and that was someone with the same iissue.

All these issues are relatively minor but the sort of thing you iron out with a beta test or dry fit before production. The bolt plating issue is just not researching your product before manufacturing it, any half decent supplier should have been able to rrecommend a suitable finish for the purpose.
None of these are massive issues, it's just all very amateurish.
 
Puggie said:
Funny as I did a search about the pipe when I found the problem and I only found one reference to tegiwas silicone intake on the net and that was someone with the same iissue.

All these issues are relatively minor but the sort of thing you iron out with a beta test or dry fit before production. The bolt plating issue is just not researching your product before manufacturing it, any half decent supplier should have been able to rrecommend a suitable finish for the purpose.
None of these are massive issues, it's just all very amateurish.
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We don't manufacture bolts, very few people do. We purchase them from fastening suppliers and then get them coated. Like I said the bolt issue is long gone.

We are improving all areas of our business constantly, we only young as a company especially when it comes to selling aftermarket parts. We started in 2006 selling cars.
 
Tegiwa Imports said:
We have no issues working through issues with people. Just like we did with yourself. How are the bushes you bought?
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I agree totally, but if you actually made your parts better then your company would be 100 percent and no one would moan. Just thought it would have been a good idea from a business point of view.

Haven't fitted them yet, going to get them done this week somewhen.
 
There good lads at Tegiwa and as you can see willing to sort out any problems. I for one have been in a few times and have been met with genuine advice and enthusiasm, not to mention having one of the lads hoist out Skunk2 parts for me to look at on two separate occasions, with no pressure to buy and a good conversation to follow, heck even my old man and mum had a good chin wag.

About to spend a good wad of cash with them tomorrow, confident they will look after me, where else can you find a good one stop British shop for your parts :nice:
 
TEGIWA :clap: :bow:

Bravo sir !!! Honestly cannot fault a single thing that they have said.

there will always be a select group of people who think they can pay a lower price for a part and expect the quality of a part far more expensive.

i have never seen a company say "Sorry" in such a genuine manner to a customer on this forum..

Brilliant customer service and all my working life i have been in customer service and won awards for it, and i can whole heartedly say, Tegiwa continue to impress me with their service
 
Tegiwa Imports said:
We don't manufacture bolts, very few people do. We purchase them from fastening suppliers and then get them coated. Like I said the bolt issue is long gone.

We are improving all areas of our business constantly, we only young as a company especially when it comes to selling aftermarket parts. We started in 2006 selling cars.
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I didn't expect you to manufacture the bolts, the expectation was to spec from your supplier something suitable for the job in hand. Yes the issue is long gone but it looks like you use your customer base for field testing, not really an issue for dress up bolts, but worth a bit more thought with things like LCAs!!

Selling aftermarket parts is obviously something your good at and you have taken on some good distribution rights. But if your going to do more of your own stuff please plough more of you money into the development rather than all of it into the research! It would be nice to see a UK company bring some really good quality original stuff out!
 
That's bad luck, I'd be fuming too especially after driving that long. Hope ya get sorted :)
 
i have delt with tegiwa in tha past an never had a problem, i paid for a stage 2 clutch a day later got a email saying they didnt have stage 2 in stock and instead sent me stage 3 with no extra cost, top lads to deal with :nice:
 
On the flip side to this, all my dealings with Tegiwa have been great, everything works, still works and fitted correctly, even the "DC2 Mugen rep airbox" fitted with a little engineering to my B16B EK9

No fault at all, perfect to deal with and no issue with any items
 
Ah internet forums where 'angry Joe's try and ruin a company overnight' I deal with this everyday as my day job involves supplying over 9000 different part numbers, **** happens, the mentality of jump on a forum before speaking to the suppliers needs to stop, fair enough if Tegiwa told you to **** off didn't offer a refund didn't answer calls or emails etc but an internet forum is not the 1st place to go. In my experience the customer is not always right, there have been several occasions where people have gone online to complain about the company I work for started a huge debate only to find out the customer bought the wrong part for his car and aplogises to us for sorting the replacement out sharpish.

Anyway I've personally bought a few things from Tegiwa and the service has always been spot on, I bought a cheap rad and what do you know it isn't as good as a £500 rad...funny that... Rant over.
 
Fitted my sk2 bushes from tegiwa and they fitted like a glove, very good price compared to funky power who wanted double of what i paid. I couldnt recommend you guys enough for parts like this. Once you get the other side sorted then you will have a perfect company.
 
I too am seriously pissed at tegiwa , telll me tegiwa where you justify taking the 400 odd i paid you just to send me an email saying they are out of stock. This should be displayed on your website OUT OF STOCK also the fool on here did he not think to mention they are out of stock when i ask for the discount code to order a manifold ? so i spent all my money just to receive **** all and be skint for 3 weeks? when you get them in stock stick one up your arse see if it makes you run more efficiently and free up some brain power !??!:mad::mad::angry2::angry2::mad::mad:
 
People in general are all flawed.
People make companies, which are all flawed for the simple reason that people created them.
People, who are flawed, order from companies which are also flawed.
Problems are going to happen, how could they not!

Its how the problems are resolved which makes people happy...and companies thrive.

Sure customers are not always accurate but does that make them wrong? Think about that! Its how a company turns a, not so accurate order from a customer, into a accurate positive one for the customer.

"Customer Service" is an art, some companies have it, some don't. The customer will end up having the last vote on which companies have it and which don't.
 
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I dont know why so many people gurn on about Tegiwa. The parts are cheap for a reason. They try to supply you with alternative parts so you dont have to spend a fortune on the likes of Mugen, J's etc etc. Fair enough some parts dont fit but its trial and error. They're going to make mistakes along the line, every business does but from what ive seen their customer service is straight on the ball with refunds or to swap the parts for others. Cut them a bit of slack. Alot of people probably havent bought anything of them but just jump on the bandwagon and throw abuse at them. Its someones business you are slating, theyre only here to try and help others and to make a living. Fair play to them.
 
godfridge said:
I too am seriously pissed at tegiwa , telll me tegiwa where you justify taking the 400 odd i paid you just to send me an email saying they are out of stock. This should be displayed on your website OUT OF STOCK also the fool on here did he not think to mention they are out of stock when i ask for the discount code to order a manifold ? so i spent all my money just to receive **** all and be skint for 3 weeks? when you get them in stock stick one up your arse see if it makes you run more efficiently and free up some brain power !??!:mad::mad::angry2::angry2::mad::mad:
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Did you ask for refund ?
im sure they will no problem instead of ranting on.
 
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