I just ordered £500 worth of crap, some mine and some for a friend.. I asked the guys to mark as gift and I've been tracking the parcel.. It's currently in customs (Coventry).. so I'll let you know how that gets on. I made the order around mid Feb, but wanted to add a few things and didn't get it sorted till last Wednesday. Left Japan on Friday and it's in the UK already.. I'm pretty much expending an import tax bill before they will finish the delivery
Did you not get an email to pre pay any charges?
I ask as I did when I ordered exhaust via them few months ago, was DHL I clicked as courier to use via them and when order was in transit I got email to pay charge.
Charge was minimal as RHD marked low value and even covered info on box with brown paper without me asking.
Fast turnaround and great service.