Does this seem fair?

[jesse888]

Defo give citizens advice a call.
Or check out their website and draft up a letter to send to racetech, this will sort his ass out. He'll either fix it for free(hoping you want grass him up to tax man) or he'll come up with some sort of receipt.
If he's been doing this a lot then it could mount up to quite abit of tax evasion.

 

[B18C'R EK]

so if you were robbed of 6grand you'd be like....

hope the OP gets it sorted, id be straight down CAB!

Lmfao hahahaha

 

[Chesh]

I've always thought their 3 year warranty was too good to be true.

sounds like the warranty doesn't even exist in your case

 

[King Sir]

u said three year warante well that has you covered and if not send him a solicitors letter

 

[Kam]

Cheers guys, thing is he isn't arsed!! When I first decided to use him I saw nothing but goo things. I feel like a right tool now as in my eyes iv spent nearly £7000 for my car to sit in my garage and the had to fork out more
Money to buy a 306 to get me to work! I honestly don't know what to do now I'm just really annoyed

So who have you contacted since your first post then? CAB, HMRC, small claims court, got any other advice from anywhere?

People here have been giving you advice of who to go to even though you feel it won't do anything but do you actually know this for a fact or just cba? I feel for you mate trust me I do but £6600 cash is £6600 cash so buck up and take note of what people here are saying to help you

I've got a feeling 80% of this is because of that muppet and the other 20% is your approach to this, you seem like your just doing the same thing again by burying your head in the sand

I don't care if you feel like I'm trying to kick you when your down, but I do care you get something out of this rather than having the attitude of "oh well live and learn"

Also, my mate works for HMRC, does visits etc this isn't his goods or area he deals with but trust me even if that muppet (pricky) is on here reading this and you do contact them he will will be arsed

Get on it now and start talking to people

 

[Ricky@Race-Tech]

Just thought I'd ask for some advice as I do not know what to do.
As most of you know I got Racetech to do a full turbo conversion on my ek9.
I'll just start with the things that have gone wrong.

Day 1 the car overheated and needed a head rebuild, so I paid more money on too of an already big bill.

Few months back my manifold cracked in 3 places and blew a hole in the turbo.
As stated on his website '3 year warranty on there kits if fitted by them'

But got a phone call the other day saying my turbo isn't under warranty as it's neither of our faults! Seems unfair to me. So now I have to pay in excess of another £500 to get the turbo rebuilt and remapped again.

And today I was looking over my engine, looked in the exhaust ports and my valves look like they have never been changed and iv only done a few thousand miles on them.

I paid cash for all the conversion and got no paper work to say work has been done.
I feel like I'm getting ripped off but if I don't pay my car stays off the road.

Anyone got any advice as what I should do?

Sorry if it's a pointless thread.

I'll just reply to you, there are only 3 of our customers in this thread, the rest just jump on the bandwagon.

Firstly and most importantly, the turbo kit has a 3 year warranty but the turbo has 3 months. (check website for details)
I offered a cost price solution to fix the issue. Although it looks like another issue has caused it. I.e. Low fuel pressure/sensor fault or similar. As it has been excessively hot.

Just to be clear about when the car was lifting the head. The engine was a second hand engine which was fitted to the car when you dropped it off. It came to us without the rocker cover fitted and it had dirt/swarf and I dread to think what else inside. We rebuild the head and refitted it and the issue was fixed.
The valves were never changed, not sure why you thought they were.
They were mutli angle cut. Even if they were changed after a few thousand miles they would look pretty much the same, as they were soda blasted at the time of been cut so they would infact look more or less new.

You had an emailed copy of the breakdown/invoice and you haven't requested another since.

I'll give you a call tomorrow.

 

[Kam]

Customers shouldn't have to ask for any invoice showing all work thats ever been carried out from the start, if you forgot to give him one no worries then just send that aswell

?

 

[Ricky@Race-Tech]

i travelled all the way down, got kit fitted in 1 week, drove home..... and all in all im happy! The car is running good, i was happy with the price, thats been 5 months now i have had it back and it seems fine to me.

I have no paper work, have pestered him with e-mails all that time, he replies to my emails but still no paper work. Clearly hasnt declared the work and kept the cash

To be honest, im not bothered as i wont be going back for any work as its too far for me to travel. And the turbo is now out of warranty, as it states on there website:

3 Month Warranty on Turbocharger
2 Year Warranty on Kit
3 Year Warranty if Fitted By Us

So for me its only the manifold, intercooler,pipework, ecu etc thats under warranty so no point in me spending on the travel back

And i think he knew that, thats why no receipt

Glad your happy Kieth.

My ek9 turbo was mapped by racetech although the turbo and boost pipes etc was sourced else where. Been running nearly 3 1/2 years with no issues and thats with track days to boot.
Seems to have problems with his kit.

Glad it still going well.

Our kits have a very good reliability in general, backed with UK warranty. There are issues from time to time, but almost all have an external influence. Lots of people think the 3 year warranty covers the whole car. The car still needs maintenance (more than ever) and the 20 year old engine is certainly not covered.

 

[ChrisEG6]

Ive had my starlet for four years and ricky has always been a trader as long as i remember on UKStarlet Owners, very very recently it came to light that someone had snags with his parts and a debate kicked off, again an unhappy customer

i understand that tuning old motors can sometimes go wrong and you have to deal with that if/when it happens, but as you have explain no reciept, paying for certain things to be fixed etc is just plain wrong considering the cash you spent. I had a similar problem after paying 9 grand almost for work carried out to my car and the turbo which was brand new let go not long after getting it back, i pretty much told the tuner (reputable company) they were fixing it, paying for getting the car transported down etc and they agreed, sometimes you just have to say it like it is and mentioned above act on the advice you are being given

as for the "RATS" comment give him an ultimatum either give me a reciept for my parts/work carried out or he "grasses" him in, if this is the only thing he can hit back with if he is being taken for a ride then go for it shaun !

 

[Ricky@Race-Tech]

Customers shouldn't have to ask for any invoice showing all work thats ever been carried out from the start, if you forgot to give him one no worries then just send that aswell

?

He had an an emailed copy of the invoice before paying the bill. A paper copy wouldn't be an issue.

I'm signing off here now so will not be replying.

 

[Kam]

He had an an emailed copy of the invoice before paying the bill. A paper copy wouldn't be an issue.

I'm signing off here now so will not be replying.

No one asked for a paper copy

And no worries you will probably sign in tomorrow so you can read this then

I'll give you a call tomorrow.

I'm sure as a pillar member of the tuning world you would have no objections to the OP recording that conversation, obviously with your consent

ShaunEk9 - either record with above consent or the conversation don't take place, PM sent

 

[Ricky@Race-Tech]

Hello Chris,

The person you are talking about will probably be making a U turn on those statements as they turned out to be completely incorrect. I know you haven't intended, but jumping on the bandwagon like that doesn't help anybody.

Again and sorry to pick on you, but when tuning an old car, people see "an amount of money" being spent, then assume the whole car has been rebuilt from scratch. We can only modify the areas given. This doesn't reinstate the warranty of the whole car.

As said again, the turbo was OUT of warranty.

Ive had my starlet for four years and ricky has always been a trader as long as i remember on UKStarlet Owners, very very recently it came to light that someone had snags with his parts and a debate kicked off, again an unhappy customer

i understand that tuning old motors can sometimes go wrong and you have to deal with that if/when it happens, but as you have explain no reciept, paying for certain things to be fixed etc is just plain wrong considering the cash you spent. I had a similar problem after paying 9 grand almost for work carried out to my car and the turbo which was brand new let go not long after getting it back, i pretty much told the tuner (reputable company) they were fixing it, paying for getting the car transported down etc and they agreed, sometimes you just have to say it like it is and mentioned above act on the advice you are being given

as for the "RATS" comment give him an ultimatum either give me a reciept for my parts/work carried out or he "grasses" him in, if this is the only thing he can hit back with if he is being taken for a ride then go for it shaun !

 

[ShaunEk9]

Incorrect? Everything iv said I feel is true.

I was under the impression the valves were changed as the head build cost me £660!
I'm not after an argument so if you call tomorrow and argue it'll
Make things worse.

I also need paper work so I can see where I have spent my money.
You must be able to understand that I am unhappy/angry with everything thats going on.

Iv spent £6600 with you and I need to spend another £400 plus £100 to get it towed up to you and £50 to get home in fuel, so the total bill in the end is £7150 I know you said you are doing it as a discount but I still feel
It's a lot of money.

It's good to see people are happy with your work. But iv also seen a lot of bad stories. There's one on civic life.

 

[LoganK]

£660 for a head rebuild?!?! Thats a mad price!

I got quoted off Automek who are a honda specialist and very well known for a full head rebuild on a B18C £350 for parts and labour and that will be it done perfect!

 

[Kam]

Incorrect? Everything iv said I feel is true.

I was under the impression the valves were changed as the head build cost me £660!
I'm not after an argument so if you call tomorrow and argue it'll
Make things worse.

I also need paper work so I can see where I have spent my money.
You must be able to understand that I am unhappy/angry with everything thats going on.

Iv spent £6600 with you and I need to spend another £400 plus £100 to get it towed up to you and £50 to get home in fuel, so the total bill in the end is £7150 I know you said you are doing it as a discount but I still feel
It's a lot of money.

It's good to see people are happy with your work. But iv also seen a lot of bad stories. There's one on civic life.

Well said

 

[R1PPU]

£660 for a head rebuild?!?! Thats a mad price!

I got quoted off Automek who are a honda specialist and very well known for a full head rebuild on a B18C £350 for parts and labour and that will be it done perfect!

And you'd get an invoice for it and Andrew would make sure any issues are sorted.

Ricky, if you've sent Shaun an invoice before, how hard can it be to send another one? And you've not explained the unanswered emails when Shaun's been trying to get in touch with you.

 

[LoganK]

And you'd get an invoice for it and Andrew would make sure any issues are sorted.

Ricky, if you've sent Shaun an invoice before, how hard can it be to send another one? And you've not explained the unanswered emails when Shaun's been trying to get in touch with you.

Exactly Andrew knows hows to treat customers

 

[Ricky@Race-Tech]

Sorry Shaun, I was replying to somebody else (see the quote in that reply)

I'm obviously not at work so can't give the exact figures now, I've no idea where you got the valves idea from but;

Remove head,
Skim
Headgasket
Gen Honda seals
Gen Honda Thermostat
ARP Head studs
Recut seats
Recut valves
Check and rebuild head.
New water pump
Set valve clearances.
Check map


These prices were given a breakdown in full before the work was carried out and you agree'd.

I didn't know you weren't happy, You never said during our conversation. I specifically asked you if you were happy with what I put forward and you said you was. I certainly don't want an argument, on here, or on the phone.

Incorrect? Everything iv said I feel is true.

I was under the impression the valves were changed as the head build cost me £660!
I'm not after an argument so if you call tomorrow and argue it'll
Make things worse.

I also need paper work so I can see where I have spent my money.
You must be able to understand that I am unhappy/angry with everything thats going on.

Iv spent £6600 with you and I need to spend another £400 plus £100 to get it towed up to you and £50 to get home in fuel, so the total bill in the end is £7150 I know you said you are doing it as a discount but I still feel
It's a lot of money.

It's good to see people are happy with your work. But iv also seen a lot of bad stories. There's one on civic life.

 

[Ricky@Race-Tech]

And you'd get an invoice for it and Andrew would make sure any issues are sorted.

Ricky, if you've sent Shaun an invoice before, how hard can it be to send another one? And you've not explained the unanswered emails when Shaun's been trying to get in touch with you.

He hasn't asked for one apart from on this thread. I'm not at work, tomorrow i'll send him one.

I haven't had any emails from Shaun, that I can check now, and the last was received on the 16/6/13.

 

[R1PPU]

Sorry Shaun, I was replying to somebody else (see the quote in that reply)

I'm obviously not at work so can't give the exact figures now, I've no idea where you got the valves idea from but;

Remove head,
Skim
Headgasket
Gen Honda seals
Gen Honda Thermostat
ARP Head studs
Recut seats
Recut valves
Check and rebuild head.
New water pump
Set valve clearances.
Check map


These prices were given a breakdown in full before the work was carried out and you agree'd.

I didn't know you weren't happy, You never said during our conversation. I specifically asked you if you were happy with what I put forward and you said you was. I certainly don't want an argument, on here, or on the phone.

Giving prices before the work was carried out doesn't classify as an invoice...