Exactly, that is what you
heard, not what you have personally experienced.
Actually, we replaced every single close gear under warranty that had this manufacturing issue. We didn't give 2 fingers to anyone, and anyone that has contacted us
directly (i.e Not through DMRR) that had this issue with the close gears knows this. Those in the past who were given the 2 fingers by DMRR (i.e
not us) but then contacted us
directly have had their issues resolved. However, this side of the story never gets told, it's always the negative side that gets passed down the grapevine.
We have
NEVER ignored a customer who has contacted us directly about an issue, regardless of what the issue is. If the issue is
our fault, then we stand by our product and do what it necessary. If it is not clear what the issue is, then we will start asking questions to diagnose the problem;
this is where the customer then starts getting angry and personal i.e they don't like to be "at fault" and just want a free replacement
There have been times where we have refused to warranty a part, yes, but these cases are entirely different from this "manufacturing defect", but of course, a customer will never be happy if they don't get their way, so the "bad reports" end up spreading like wildfire.
If one thing bad happens, everything that happens is lumped together as the "same issue". Then it gets told to a friend, which gets told to another friend, then told to another friend. And before you know it, we have statements like yours posted up on internet forums
You are correct, we have been in business for a good few years now and are well established. We didn't get this way by being the same company that you "claim" we are, and we most certainly would not have been chosen by Honda of America to partner with.
At the end of the day, you can either listen to the "good reports" from extremely happy customers which tend to be unskewed and unbiased (there are plenty of these on EK9.org and ITR-DC2.com), or you can listen to these "bad reports" which are mostly just chinese whispers and do not tell the full story