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t3gav

Active Member
Joined
Nov 10, 2011
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Anyone else work with the general public? I feel your pain! How some people manage to dress themselves in the morning is beyond me! I work for a classic car company, a classic recently is a customer complaining a genuine head gasket for £11 is too expensive... WTAF! Today a woman rang conversation went:

'you know the thing connected to the thing'
erm no
'how come you don't know what I'm talking about'
erm...

Thank **** it's Friday tomorrow! Rant over lol.
 
Reminds me of when I used to work for Halfords.

"I need some windscreen wipers for my car, can you tell me which ones?"

"What car is it?"

"A red one."

:angry2:
 
Suck it up buttercup!

The general public is a very challenging area to work within.
But the general public are also the ones that can break you at your job.
Try to find a way if at all possible to lead them to asking you the right question.
Frustration from you, can only make the situation worse for both you and them.

Some companies actually hire teams of people to test their own employees with situations like you and Kozy illustrate above. So be careful. You do not want to end up on a instructional video on what not to do. lol
 
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Don't get me wrong, I'm polite no matter what and am quite thick skinned but some of the questions they ask beggars belief. A German friend of mine went to the States, no word of a lie someone asked her if they had electricity in Germany...
 
Aye, I used to work in a counter in a take away. I've had..

"Can I get a special sweet and sour chicken Kung po."

Now working in a bank, the stupidness is just on another level. I should just trick customers and brokers in putting money in my account :/
 
t3gav said:
Don't get me wrong, I'm polite no matter what and am quite thick skinned but some of the questions they ask beggars belief. A German friend of mine went to the States, no word of a lie someone asked her if they had electricity in Germany...
Click to expand...

Well...do they have electricity in Germany?? :p
 
Kozy said:
Reminds me of when I used to work for Halfords.

"I need some windscreen wipers for my car, can you tell me which ones?"

"What car is it?"

"A red one."

:angry2:
Click to expand...

The right answer to that is: We only have wipers for blue and green ones!
 
I forgot a classic... I asked a customer to measure their piston rings for me, their response was 'hang on let me grab my tape measure'. :angry2:
 
I used to work in a bike shop, which only sold higher quality bikes, no cheap supermarket stuff etc... And so most people who would come in were people with a reasonable income who didn't mind spending a few hundred (or thousand...) quid on their new bike. One day, a chap came in with his son, looking to buy a bike for the wee boys Birthday. So I started chatting to the guy, and he told me he just spent 3k on his new road bike, and that he already had two mountain bikes worth a few grand each. I thought - OK, a kids bike surely won't be a problem then! So I presented him with the selection of kids bikes suitable for his son, ranging in price between £200 - £300. The guy went nuts, said that we must be the most expensive bike shop in Britain (all those prices were RRP's....) and said he saw a kids bike for 70 quid in Asda! For a moment I was speechless, then I wanted to punch him in the face. After I composed myself, I just said that we value the lives of our customer's children and so we don't deal with cheap low quality bikes. The guy didn't have an answer to that and left.....
On the other hand, I experienced loads of nice customers who appreciated the level of service and expertise. Customer service can be sometimes quite stressful, but also very rewarding. It is definitely not a job for everyone tho!
 
Im a snap on dealer so work with the genral public every day, to add too the bs I have every cnut and their mother trying to rip me off!!!!!!!
 
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