Mate I already did pm him way before I posted that up. I sent him all the pictures and a video explaining it all.
He said they dont offer a warranty and I will have to contact griffin for repairs (he said i should get it welded/repaired locally) .. I asked for my money back or a replacement to be sent out and havnt heard back since.
I said if I dont get either my money back or replacement sent out, this will be going in HR's rep thread as I cant believe this is even happening. Also ill be posting on HR's main website..
Bloody brilliant